Account help

How to delete your VClar account

Sign in at vclar.com/auth/login, open Settings, and choose Delete your account here. If you have an active paid subscription, cancel it from Billing first. Then wait for the Delete My VClar Account countdown, confirm it is you with Google or your password, type your account email, and press Delete My VClar Account. Deletion is permanent.

Before you start

• Use the same Google account or email and password you already use for VClar.
• If you only want recordings gone and still want the account, use Delete all my data now under Your VClar Data on Settings instead. That keeps you signed in.
• Download a copy first if you need it: Settings → Your VClar Data → Download all my data.

Cancel billing first if you have an active subscription

VClar will not delete an account that still has an active paid subscription. Unlimited staff accounts are not blocked this way.

1. Open Billing from the left sidebar, or click Go to Billing if Settings shows Cancel your subscription first.
2. Choose Cancel subscription, then Confirm cancel. You can skip the optional survey.
3. After cancel is confirmed, your plan is set to end at the close of the current billing period. Return to Settings and continue deletion. You do not have to wait until that date.

Canceling stops future charges. Deleting the account then ends access immediately. VClar does not treat account deletion as a refund request. See the Refund Policy for refund rules.

Delete the account in Settings

1. Sign in. Go to vclar.com/auth/login. Use Sign in with email or Continue with Google, matching how you created the account.
2. Open Settings. In the left sidebar, click Settings, or go to vclar.com/settings.
3. Start deletion. Scroll to the bottom of Settings. Next to “Looking to remove your VClar account?”, click Delete your account here.
4. Step 1 — Warning countdown. The dialog warns that all account data will be permanently deleted and non-recoverable. The red button starts as Delete My VClar Account (2) and stays disabled while it counts down. When it becomes Delete My VClar Account, click it. Cancel closes the dialog without deleting.
5. Step 2 — Confirm it is you. The heading is This is a sensitive action.
   • Google accounts: click Continue with Google or Continue as [your name] and sign in as the same Google identity. If it does not match, VClar returns you to Settings without deleting.
   • Email and password accounts: enter your Password, then click Continue.
   • If the account has both Google and a password, you will see both options. Google-only accounts do not see the password field.
6. Step 3 — Type your email. The heading is Confirm Account Deletion. In Type your account email to confirm, enter the exact email on the account. Fill in Reason for deletion, then click Delete My VClar Account. This is the last step.

What happens after you delete

• You are signed out. Active sessions are revoked, so other devices lose access too.
• Voice messages, transcripts, and associated audio files are removed from VClar’s active systems.
• The account is marked deleted. Signing in again with that account will not open the dashboard.
• You land on a confirmation page that says Your account has been deleted.

Limited encrypted backups can remain for a short time because of routine backup cycles. VClar may also keep limited account or transaction records when required for legal, tax, fraud-prevention, or dispute reasons. Details are in the Privacy Policy.

If something goes wrong

If you canceled by mistake and still have the account, stay signed in and do not finish the three steps. If the account is already deleted and you need help, contact VClar support.

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