Last updated: June 20, 2026
Payments are handled by Dodo Payments as Merchant of Record. Approved refunds (if any) are issued through the Merchant of Record systems and may be subject to payment provider timing limits.
This Refund Policy is a part of the Terms of Service between you and VClar. By purchasing credits or subscribing to a plan, you agree to the terms below.
Strict No-Refund Policy on Consumed Credits
Due to the high costs of GPU compute and AI inference, consumed credits are non-refundable, except where required by applicable law.
All credit purchases are final, except where required by applicable law. Once a credit is used to enhance audio, it is considered "consumed" and cannot be refunded, regardless of the output quality. Credits represent a pre-paid allocation of computational resources, and the cost of those resources is incurred at the time of use. Digital services are delivered immediately. Once credits are consumed, the service has been performed.
Subscription refunds are only available if all of the following conditions are met:
The refund request is made within 24 hours of the initial purchase; AND
Zero (0) credits have been used during the subscription period.
If either condition is not met, the subscription payment is considered final and non-refundable, except where required by applicable law. Cancellation of a subscription will allow you to continue using the service until the end of the current billing period, but no pro-rated refund will be issued.
If the Service was technically unavailable for more than 48 consecutive hours (verified by our internal monitoring systems), we may, at our sole discretion, issue a pro-rated refund or credit extension. This applies only to verified, widespread outages and not to individual user issues such as browser incompatibility, network problems, or device limitations.
If a chargeback is filed, we may suspend access while the dispute is investigated. If you believe a charge is incorrect, please contact us at [email protected] first so we can attempt to resolve it quickly.
Refund Timing: Refunds (if approved) must be initiated within 30 days of the transaction date due to payment processor rules.
If we suspend or terminate your account due to fraud, abuse, or material violation of the Terms of Service or Acceptable Use Policy, you may lose access to the Service and any remaining balance. Refund eligibility (if any) will be determined case-by-case where required by law, and may be denied where misuse or fraud is involved.
To request a refund (where eligible), please contact our support team at [email protected] with the following information:
Your account email address
Transaction ID or date of purchase
Reason for the refund request
We will review your request and respond within 5 business days. All refund decisions are at the sole discretion of VClar.
For any billing inquiries, please contact:
VClar
Email: [email protected]
